Cheating Player

1. In game support is useless in situations like this.  It's a generic EA support with no idea and no power to ban cheaters.
2. When you came onto the site, you may have seen this 

   Cheating and Appeals Process | EA Forums - 10674104  on the right.  This is how to report cheaters.

3.  If they are a cheat, and I think you have a strong case that they are. This is your last interaction with the report.  You won't receive any feedback from CG.
4.  You are breaking the rules with the attached picture (name and shame).  You should remove it from the forums.

Out of curiosity, what makes you think they are cheating?

I didn't spend much time looking.  However, some of the GAC matches are suspicious and the 3PO unlock looks impossible to me.

I didn't spend a lot looking either, but the few GAC matches I checked didn't jump out. 

Hadn't bothered checking unlocks since so many have relic requirements from LSBs these days. But yeah, seems a bit of a stretch with those ewoks. I know Kneesa is there, but no zetas and only level 50?

I agree with the name and shame but to be fair he is not at fault, EA and CG are. It's become quite obvious to me that everything in the game itself that isn't used for shopping with money is just there for the looks. There is an in game option to report cheaters and should work. 

Most of the "EA Help" options are also dysfunctional and most likely automated. At least I don't believe that humans are responding to the in game tickets. 

If it's not part of the gameplay, or if it's not used in transactions, it's not working which for EA is working as intended.