Account hacked/Unauthorized user
Hello, I woke up on April 13th to find out I lost access to my account. I spoke with a friend in the guild I am/was in, and they said my account was removed from their friends list, and the accoun...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey Swgohontop,
Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
After that you'll need to get in touch with our support team to help recover the account itself and for any other changes or updates that need to take place on the account. As they'll need to discuss private account details, that is not something we can assist with here on the forums.
You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery.
Additionally, just to clarify, a Game Center account would just indicate a linked Google account still. You can check your connections page here (once the account is recovered as needed) to see which platforms are linked to a particular EA account.
Hello and thank you for reaching out to help!
I've done everything in the security steps to try to resolve the issue with no luck.
I have already contacted EA support with the issue, and can provide email and case number proof. However the support i've received has been less then helpful. I have explained the situation and have been getting recycled answers that they've already sent me previously after i've further explained everything. They are suggesting for me to just sign into the account that has access/has hacked my account to regain control..... Well problem is thats not my account so i dont know the log-in credentials and have asked numerous times for that account to be removed and i just keep getting told to just log into it and i'll be fine.
I do not have access to the account that has connected itself to my account and am looking to have that account removed so I can connect myself to that account once again.....
Please let me know if there is something I can do or someone I can DM with if need be about this as I am getting the same reply over and over again from EA Support..
Thank you.
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