Account Overriden by new account

EA Help
amit
Tuesday, January 7, 2025
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EA Help
12:05 PM
Hi, How can we help you?
12:05 PM
ACCOUNT ISSUES
Account linking issues
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EA Help
12:05 PM
By using chat, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement and Privacy and Cookie Policy.
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Can you provide more information about how we can help you?
12:05 PM
My account got unlinked from my email and I have been unable to log in
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EA Help
12:05 PM
Here's an AI generated answer that could be helpful
When you launch your game on a new device, tap the Have an account? button at the top-left of the screen, and follow the on-screen instructions to log into your Google Play account. If you haven’t already linked your game to Google Play and you still have access to your old device, log in to the game there first to back it up: Tap the Settings cog at the top left of the Cantina home screen. Tap the Connect button. Tap Sign in to Google Play and follow the on-screen instructions. If you never linked your game to Google Play, and don’t have access to the device you played on, contact us and we’ll do our best to help you recover it.

Source: How do I log in on a new device?
12:05 PM
No, it did not help
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EA Help
12:05 PM
It looks like you haven't created a support ticket from this device before.
To create a ticket, let's first get your name and email address so we can find your account.
What's the email address associated with your account? 
12:06 PM
**************************
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EA Help
12:06 PM
What's your first name?
12:06 PM
*******
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EA Help
12:06 PM
What's your last name?
12:06 PM
*******
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EA Help
12:06 PM
This is not a real-time chat. Let us know any additional details about what you need help with here. We’ll get your message along with your ticket. When you’re done, you can close the support window and go back to the game. You’ll get an in-game notification as soon as one of our advisors responds.
12:08 PM
My account Ally code 897-119-256 I cannot access anymore, it was linked to my account ********************* and it one day got overridden with a brand new account. I have been unable to access it for over half a year now, I would like to get back into it as I spent a lot of money on the account.
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Tanya
04:45 AM
Thank you for contacting EA help. My name is Tanya. it’s a pleasure to meet you. I hope you are doing good and I feel glad to assist you with your issue today.

Thank you for sharing the information. 

May I know if you game linked with Facebook, Game Center, or Google Play?
09:48 PM
Thank you, it's linked with game center
09:50 PM
It is linked with this email through game center: ***********************
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User17247039820119398643
10:06 AM
Hello there,

I would suggest you to uninstall/reinstall the game app and try out the suggested steps by referring the below link to get back to the progress if the account was previously linked:

https://help.ea.com/en/help/star-wars/star-wars-galaxy-heroes/recover-star-wars-galaxy-of-heroes-account/
05:20 PM
So I did try reinstalling the game, I also tried it on another android device. The same new account came up on. The fresh install and on the other android device when I signed into the game center. It override my other account and progress with that linked game center account.
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Abhishek
03:36 PM
Hello, I hope you are doing well. I would like to inform you that overwritten account can't recovered. If it had been possible on my part, I would have done it for you. I hope you understand my limitation here. If there was a possible way to follow through on your request, I wouldn't have thought twice about it. 

Thank you for contacting EA.
Monday, January 13, 2025
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EA Help
03:55 AM
Hi, How can we help you?
03:55 AM
ACCOUNT ISSUES
Login issues
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EA Help
03:55 AM
By using chat, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement and Privacy and Cookie Policy.
EA’s User Agreement
&
Privacy and Cookie Policy
Can you provide more information about how we can help you?
04:01 AM
My account Ally code 897-119-256 I cannot access anymore, it was linked to my account ********************* and it one day got overridden with a brand new account. I have been unable to access it for over half a year now, I would like to get back into it as I spent a lot of money on the account. Earlier I gave the wrong email linked to my account, that other email earlier is linked to my other account.
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EA Help
04:01 AM
Let's see if these articles help

I want to move my account to a new device

Getting help

How do I log in on a new device?
04:02 AM
No, it did not help
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EA Help
04:02 AM
Before we connect you with an advisor, let's verify some information.
Do all of the details below look correct to you?
First Name: ****** 
Last Name: ****** 
E-mail: ************** 
04:02 AM
Yes
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EA Help
04:02 AM
This is not a real-time chat. Let us know any additional details about what you need help with here. We’ll get your message along with your ticket. When you’re done, you can close the support window and go back to the game. You’ll get an in-game notification as soon as one of our advisors responds.
04:03 AM
My account Ally code 897-119-256 I cannot access anymore, it was linked to my account ***************** and it one day got overridden with a brand new account. I have been unable to access it for over half a year now, I would like to get back into it as I spent a lot of money on the account. Earlier I gave the wrong email linked to my account, that other email earlier is linked to my other account.
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Samzai
10:04 PM
Thank you for contacting EA, Hope you are doing well.

I came to know that you are unable to login in your old account.

I would try my best to assist you.

I would suggest you to login with the correct cridentails.

Thank you for contacting EA. Stay safe and have a wonderful day ahead!
08:09 PM
I have been using the correct credentials, my account is not linked to my game center anymore. It got overridden by a new account. Please help me recover my account.
08:13 PM
Attachment
This is my account that I can't access anymore.
Attachment
It was replaced with this one
08:14 PM
Please help me fix this
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SIEMGOULAL
11:56 AM
I would suggest you to go through the given link below-

https://help.ea.com/in/help/star-wars/star-wars-galaxy-heroes/self-service-tool-star-wars-galaxy-of-heroes/
05:54 PM
I have tried all of that. My account was linked to my Google play games, I signed into it to play the game. That save progress got overridden. When I sign in I get that new account.
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amit
12:08 PM
Allow me to share that one SWGOH account can only be linked with the one platform account. It might be possible that you have more than one Google account. You are trying to link with the different Google account. Please use the correct Google account to login unless you are moving to cross platform device.

Thanks again for contacting EA help. Please feel free to contact us in the future if you need our assistance and we will be happy to assist you.
09:39 PM
I know I am using the correct account, why am I constantly being suggested I don't know what I am doing and using the wrong account? I want to get past the suggestion that I try to sign in with the correct Google play account because I am... the account I have linked to that email got overridden by a brand new account. How can you all help me get that fixed?
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