Forum Discussion

New Novice

3 years ago

Solved

Account recovery

I’ve recently had an issue with my account being deleted, EA Help response was that there was nothing they can do. My question is if my account still exists in game still within the guild can it be cloned and given to me that way? I can provide ally code and player ID.

technical issues

EA_Aljo
3 years ago
@ARC-8359

You can try opening a case with an advisor here to go through account recovery. I don't know if they'll be able to move your account though. If there are any options, an advisor will let you know.

4 Replies

EA_Aljo
Community Manager
3 years ago
Hi there, @ARC-8359

Unfortunately, no account changes can be made without being able to verify ownership of the account.
ARC-8359
New Novice
3 years ago
I can provide that, is it possible to recover? Who do I need to contact?
ARC-8359
New Novice
3 years ago
@EA_Aljo I can provide verification of ownership, is it possible for the account to be cloned or recovered and if so who do I need to contact?
EA_Aljo
Community Manager
3 years ago
@ARC-8359

You can try opening a case with an advisor here to go through account recovery. I don't know if they'll be able to move your account though. If there are any options, an advisor will let you know.