Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? already said iPhoneOS Version 12.0Ally Code: (Find it here: http://bit.ly/AllyCode ) 961159491What type of issue do you have? Missing RewardsHow often does the bug occur? Every time (100%)Summarize your bug My entire guild is missing rewards from the SM in P6 of the recent LSTB. This is a major issue as these missing rewards kept several of us from getting Wampa to 7* ahead of the current TW. We are now at a competitive disadvantage due to the rewards not hitting when they were supposed to.Steps: How can we find the bug ourselves? look at the logs and see the rewards were not issued.Connection Type WifiPlease select your region North AmericaCountry United StatesProduct: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? TW Flawless Victory not grantedOS Version Current oneAlly Code: (Find it here: http://bit.ly/AllyCode ) 961159491What type of issue do you have? Missing RewardsHow often does the bug occur? Every time (100%)Summarize your bug My guild performed a full clear in TW today and when rewards hit I did not get my flawless victory achievement. Steps: How can we find the bug ourselves?Connection Type WifiPlease select your region North AmericaCountry

Hi all, the server deploy from today will credit players who didn't receive the rewards for the Phase 5 and 6 Special Mission LSTB (30/09/18). More details here:https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185860/server-update-10-25-2018

And now it is Friday. Can we please get an update on this issue? My guild is on fire.

I'm not sure why that old bug report is included with this one. I can't seem to post a bug report from Google Chrome and had to use Firefox and this was the result.

Hey, so just to make sure we understood the current issue.Your guild didn't receive the LSTB Phase 6 Special Mission rewards correct?If this is the case, we have received similar reports and we are currently investigating.We will update as soon as possible.

That is correct. Wanted to make sure my guild is flagged for this.

Achievement for TW Flawless Victory Missing

20 Replies

TheeKvothe
7 years ago
I'm not sure why that old bug report is included with this one. I can't seem to post a bug report from Google Chrome and had to use Firefox and this was the result.
CG_MindTricks
EA Staff (Retired)
7 years ago
Hey, so just to make sure we understood the current issue.

Your guild didn't receive the LSTB Phase 6 Special Mission rewards correct?

If this is the case, we have received similar reports and we are currently investigating.

We will update as soon as possible.
TheeKvothe
7 years ago
That is correct. Wanted to make sure my guild is flagged for this.
TheeKvothe
7 years ago
Hey EA_MindTricks, has there been any progress on this? Another TW is starting up and we are going to be missing some 7* Hyoda and 7* Wampa's because of this bug.
TheeKvothe
7 years ago
Has there been any progress on this?
GladOS-013
Hero (Retired)
7 years ago
This was added to the Known Issues post at the end of last week:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/184005/update-to-known-issues-10-08-2018#latest

"Guild Events - Some players didn’t receive the Special Mission Rewards in the previous Territory Battle. We are investigating which players did not receive rewards and will credit the missing mission rewards once we have located all affected accounts"
TheeKvothe
7 years ago
Yes, I am well aware of that as I emailed SBCrumb when the known issues were posted without this on them. That does not give me an update on when my guildmates and I will get our earned rewards though.
I understand it takes time to isolate and identify the parties that were effected by this, but at least let us know something is happening.
GladOS-013
Hero (Retired)
7 years ago
Fair enough. This was added to the Known Issues at the end of the day on Friday. I believe the studio doesn't work on the weekend, so Monday was their first day back in the office after letting the community know they were working on it.

I don't know how long something like this takes, but I personally don't believe it's significant enough to warrant a daily status update. You obviously feel different. (and that's not a bad thing) 🙂

I'd guess we'll get a status update or the rewards with this week's patch notes, likely tomorrow or Thursday.
TheeKvothe
7 years ago
I'm not asking for a daily update. I'm asking for an update; period.
I reported this bug on the 2nd of October, but it actually occurred on September 30th I do believe and I was late to post a bug report (there are others up from before mine so it was known on the 30th most likely). It is now the 9th of October. Every day that passes we are seeing our ROI devalued by not having our earned rewards.
So please just let us know when we should expect to see our rewards roll out.
GladOS-013
Hero (Retired)
7 years ago
They gave an update on Friday. You asked for another update on Monday, the very next workday. So, yes, you were asking for a "daily update" [weekends excluded]

There are several threads on this, it's currently listed on the known issues, and there haven't been two full workdays since their last status update. I'm just advocating a little more patience while EA works through this issue. I understand it's frustrating because you want the Guild Event Tokens! Hopefully they'll provide a little "something extra" for the inconvenience.

What frequency would you, as an impacted player, expect is reasonable for status updates on this issue?