app crashes after today's update
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 6
OS Version 11.2.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 261-998-187
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug App crashes every time I try to open since the update today.
Steps: How can we find the bug ourselves? Open it.
Connection Type Wifi
Please select your region North America
Country USA
App doesn't open after update.
Hi all,
For those of you who are still encountering this issue, please try the below steps. After each step, please retry loading into the game. Please let us know which set of steps worked for you.
Android:
1. Clear App Cache and Data
2. If you are using Mobile Data, switch to Wi-Fi
3. If the game is running in the background already, exit the game.
4. Restart your device
5. If the above fail, please reinstall the game using Wi-Fi
iOS:
1. If you are using Mobile Data, switch to Wi-Fi
2. If the game is running in the background already, exit the game.
3. Restart the device
3. If the above fail, please reinstall the game using Wi-Fi
Additional troubleshooting steps and details on how to perform any of the above steps can be found in these help articles:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
If the issue remains after performing the above, can you please provide the following details for further investigation:
- Ally Code:
- Device Model and OS:
- Country/Region:
- Are you using Mobile Data or Wi-Fi?
- Name of the internet provider:
- Any additional details?
