I'm facing sanctions for violations on my newly opened account. How can a new account commit a violation? How can someone commit a violation without even starting the game? I'm appealing, and they maintain it's legitimate.
ally code 499 638 237
[Title changed for clarity. EA_Claus]
You can access the game from the phone, or the account in question? Because if you can access the account, you are not banned. Sounds like something going on with your PC. Make sure you are logged into the right EA account on the app. Maybe even try repairing the EA app.
If it looks like some kind of ban on the EA account that prevents you from accessing any game via the app, you will need to contact general EA support, not CG's team for this game.
ıt seems like my account is locked on both my pc and web store only way ı can play is via my phone ı am having trouble accessing it from any other platform
If you can play on your phone, it doesn't sound like this is a SWGOH/CG ban.
It sounds more like an issue with certain EA websites or even a firewall issue.
I can access my other accounts from the same phone and computer i think if there was a firewall, I wouldnt be able to access my other accounts either
Oops, my bad. I didn't realise you were this guy
Ea HELP | EA Forums - 12558972
I'd have thought you'd have given your monthly update on that post rather than starting a new one. However, I was getting a bit of deja vu.
Again, whatever that's going on is between you and EA, not CG. Absolutely pointless posting here.
I don't care how you feel. I can write whatever I want, as long as there's no consequence; if that bothers you, I don't know.
I'd have thought you'd have given your monthly update on that post rather than starting a new one. However, I was getting a bit of deja vu.
Now you have something to look forward to each month 😉
Community ManagerHey b902db36bebfadd0,
I moved your new thread here.
We appreciate your help in keeping the boards tidy by avoiding creating new discussions to report the same situation separately.
The only way to have the matter of your account ban investigated again by the right team is to submit a dispute via the links in this thread or by following the steps in this guide.
Please feel free to submit a new dispute, providing any additional information you believe might help our teams investigate your situation again.
Nothing has changed for a year; I keep filing objections, but I only get a standard message. I ask questions but get no answers, and I cannot view my penalty history.I'm playing the game, but only on my phone.EA Help is the worst organization I have ever encountered in my life.
EA has never invested in customer care. They see it as a waste of money. They have the worst reputation in the gamin industry and yet continue to rake in money. The cheaters are thriving in the new eras. People with minimal level investment in Mara and Soda at level 66 and borrowed units at level 60 are in Tier 8 and top 20 on leaderboards. Clearly using APK apps or other modifications to cheat and nothing happens to them.
At least you're phone account works.
Community ManagerCommunity Manager
