BB-8 missing shards

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Opportunity Reno8 5G
OS Version ColorOS 13.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 723-534-664
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I didn't receive the 25 shards reward for completing stage 2 of BB8's journey. Even though I have completed three stages I only have 50 shards.
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region Europe
Country France

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Here is a photo of the bug.