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Andergran's avatar
Andergran
Rising Newcomer
2 days ago
Solved

BB LSB Issue

Hi I purchased the BB LSB in-app and I did't receive anything. The BB LSB has also vanished from my in-app store. I tried restoring purchase in the app, but nothing.

Please help. My ally code is 177-361-622.

Thank you.

6 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. We are aware of this and investigating it. Thanks for the report!

  • Andergran's avatar
    Andergran
    Rising Newcomer
    17 hours ago

    Thank you, still waiting for an outcome, as I still haven't received the BB LSB. Thanks again. 

  • LaserBadgers's avatar
    LaserBadgers
    Seasoned Newcomer
    16 hours ago

    _Aljo, if we received crystals instead of the Bad Batch characters because of an error, how should we go about reversing the purchase?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Apologies for not getting back to you. This is something an advisor is going to need to handle. Please follow the instructions here for opening a case. Thank you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    An advisor will need to help with this. Please follow the instructions here for opening a case. Thank you.

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