Bought Resistance Rising Lightspeed Bundle and got only Crystals instead

I purchased the “Resistance Rising Lightspeed Bundle” in the EA play. Instead of the contents of the bundle, I received 5,085 crystals. The bundle was not provided. I did not have any of these characters in the bundle, which did not even come close to matching the stars of Relic 6 or 7. Please provide me with the correct contents of the bundle retroactively. The ally code is 478-998-144