We've received reports of update crashes with iOS 11.1.2 on iPhone 8 devices. We're currently investigating the issue and should have more information soon. Thank you for your patience as this is being handled. ISSUE WORKAROUND (11/22) (UPDATED 11/29) If you are on iOS and experiencing a crash on startup, please try one of the following: OPTION 1 On your iOS Device, go to Settings > General > About. Tap the first line, which shows the name of your device. Rename your device and be sure to only use English alphanumeric characters in the device name (e.g., myiPhone2, Chewbacca’s iPhone, etc.) Finally, tap Done. OPTION 2 Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Please try resetting your network settings and tell us if that resolves the issue for you.

BUG- Device crashes after 11/22 Update

337 Replies

charlyw64
8 years ago
Not just iPhone 8, add iPhone SE and iPad Air 2 to that lost, both with latest iOS and even after full reinstalls!
homerjsolo
8 years ago
Also on an iPad Mini 2 with iOS 10.2.
Anonymous
8 years ago
Also on iphone 7 iOs 11.1.2
billbadkota
8 years ago
Also having the same problem on the Samsung Galaxy Tablet running Android 4.1.2
Anonymous
8 years ago
Crashes after download (19MB). Tried reboot, reinstall. iPhone 6.

EDIT: on iOS 11.1.2. Have more than 4 GB free space.Ally code: 732-388-625
Tried installing it on my old iPhone2 with iOS 9.3.5. No problems (except that the game is unbearably slow)
elto
8 years ago
iPhone 8 plus, latest ios. Fails to load cantina. Instant crash. Tried soft reset.
Ffalcao1999
8 years ago
And on iPhone 7. I tried everything: restart the phone, uninstlling the game, rebouting the phone, eveithing. I start the app and when the loading screen passes the game crash!
PlatinumMarble
8 years ago
I'm having the same problem but on Android 8.0.0
Anonymous
8 years ago
I phone 6 Game load update for 5mo and 19mo then crashes. Games showing only 123mo total in my storage. And when I reinstall it. It downloading way to fast for being the full game.
Anonymous
8 years ago
UPDATE 11/21

Our team has been investigating this issue and cannot reproduce it. If you are encountering this issue, please uninstall/reinstall. If the issue persists, please respond with the following:

Ally Code

Device model

Firmware

Are you installing the update from scratch or on top of another update?