Please try resetting your network settings and tell us if that resolves the issue for you.
Please try resetting your network settings and tell us if that resolves the issue for you.
I restarted (a new) my network but don't work. I had a few hope beacause a little update of 12 mo started but impossible to finish it.
Game crashed and after, the same problem than at start.
Reseting networks settings works fine for me (689-546-959) thank you very much 😃
Hello,
Reseting my networks worked for me.
iPhone 6s, IOS 11
Ally code: 413-769-848
It's a pity that the workaround came from other players, but anyway, it is a fix!
What's more sad I think, is the lack of communication. On a game like this, up 24/7, bugs can happen, especially during major updates. Everyone is angry with it, but I think that everyone can understand it. What gives fuel to the rage of most players is the emptiness of the response given by the support.
"We know there is a bug, we investigate it" is kind of light when the game pushes the player to play more, to invest more in time and money. Maybe some hour by hour status update, even saying "we are still investigating, sorry, it's a big mess and it takes times"(with meme ;-) ) each hour, to give the players some communication, so they feel that someone acknowledge their problem would help a lot.
In this instance, the problem was acknowledge late (But I know, there is the problem of time zones), with few messages to keep the players informed, and when a fix was finally found, it didn't even came from the support.
In this instance, my feeling is that players are let down by the support.
But it is also the kind of problem that could generate a good buzz, if well manage ; "Big bug on SWGOH, but staff is top level and keeping people informed". Good information, quick (or at least, as quick as possible) feedback, some meme to make people smile and, if possible, a quick easy solution (I've posted about a rollback earlier).
And of course, compensation!
Your call on the next problem (which I hope will never happen), but I really think more communication would help!
Thanks anyway, because even if we complain, if we are still here, it is because we like the game.
solve after i restore my hole cell phone.. tnks for nothing but works
ally code 168-628-767
fixed for ally code:271-331-477 but missed whole day gaming 😢
My game keeps crashing. I open up the app, and all the loading screens before you log into the game go up really fast before it immediately closes me out of the game! I tried uninstalling and reinstalling the app, but it doesn't work. Neither does turning my phone off and then turning it back on. Can u please fix this? I really love playing this game!
