Bugs ERA +

EA, I am not getting any era rewards! I didn't get my free shards on Day 1 for era charecter! And my charecter quests are unclaimable, this is the second time I've had a new account with MULTIPLE ISSUES, you need to sort this, I put alot of time and effort into this game as it's my hobby and I have bought dozens of friends in to playing too, at the very least I want reimbursed so I can catch up with everyone else. EA please help, I don't want to have to leave the game again!

Allie code: 264 721 624