Forum Discussion

LorDClockaN's avatar
3 years ago
Solved

Buying in-game packs issue

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 6 Pro and others
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 399234324
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug My country Croatia, Europe changed it's money currency on 1.1.2023. from HRK to EUR but in the store, packs are still shown with HRK and every time I try to make a transaction, my payment method is declined no matter what I chose. It Worked fine before 1.1.2023. I contacted Google support but they said that developer needs to fix their side as I can see fine prices in Euro on PlayStore so only the in-game packs are affected. Webshop works fine as it's in USD but HRK is a non existing currency now. Also not all packs are available in webshop, like shard packs for example.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Croatia

screenshots for trying to make a payment provided

  • We have now brought this to the attention of the team for further investigation.

8 Replies

  • Payment services are related to Google Play or Apple store services. You need to contact Google Play support and ask them why your payments are blocked. Additionally, I recommend you to reach out to your bank.

  • My payments are not blocked and I already contacted google support and my bank. everything is in order.

    Prices in your game should not be declared in HRK for my country because that currency doesn't exist any more.

    If Google is setting currency for your ingame packs, then I apologize and will contact google again but don't see a solution with them because I already talked with them and they checked my account. All their Playstore prices are already in new currency, just your ingame aren't

  • I checked now in another game and they have prices set in Euro that is fine, but swgoh has them still in HRK

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Will double-check with the team. Another question regards the currency. Is Croatian Kuna also displayed in the SWGoH webstore or are you not using it? 

  • I'm using a different email for the webstore and it displays USD and did 2 purchases today normally but ingame packs for shards is what I want :D

  • BTW, I tried clearing playstore services and playstore app data and tested on 2 devices and it still shows the same

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Thanks for checking. I will let the responsible team know about the currency change. As soon as I have some information for you, I will let you know.

  • We have now brought this to the attention of the team for further investigation.

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