6 years ago

Buzzing noise followed by freeze

Since 2 months ago when i changed my phone from an samsung s 8 to a samsung s 20+ i started experiencing a buzzing noise,followed with a freeze,it will not stop untill you force close the app.It happ...

technical issues

EA_Lanna

Community Manager

6 years ago

Hi @Culegatorul,

Could you try the troubleshooting steps available for android mobile devices? They may help limit the issues. The steps can be found here: "Android troubleshooting for EA Mobile Games".

- EA_Lanna

Culegatorul
6 years ago
@EA_Lanna I already did those, 2 times now,after i reinstalled the app i got a 1 day without the issue,then it started again,i also noticed if you have opened the aplication for a long time like couple of hours it starts,to minimize the frequency of the bug of happening i have to close the app almost each time i finish playing so about 5-6 times a day,please can we have an engineer look into this problem is not going away.