Call for action on current crashing/freezing issue

Resmi9793
6 years ago
@EA_UltraSlide @EA_HighCommand I see you have both been active today... Is there anything you can share from the developers about what's going on here?
- QuimSWGoH
  New Ace
  6 years ago
  @GladOS-013 Men, you are not understanding that the main problem of thiese freezes and crashes is the communication. I think is happening in enough devices to worth it an announcement in the main forum. Is happening in several Android and iOS devices and is happening in all emulators (BlueStacks, MeMu, Nox, etc.), happened in streams of important youtubers like "AhnaldT101" (3 times) and "Its Just Ian", I don't care if is not happening in your device, also is not happening in my iPhone SE, but there is at least 40 reports of the same bugs with maybe 15 different devices and several repetated devices, so it deserve an announcement and this lack of communication is unacceptable, also I don't care if this forum not support the emulators, the emulators are important for this game, and is happening in a lot of phone devices, tablets, not only emulators, is happening in all devices, currently I cannot play in BlueStacks because when you open the app first of all is needed try between 3 and 10 times to login, sometimes crash between 3 and 5 consecutive times at the beginning before you get start to use the app, and when you get it only delays 5-10 minutes to freeze or crash again, is unplayable in this moment. So there is not any excuse to accept the lack of communication, this is another big black moment for Capital Games.
  - Resmi9793
    6 years ago
    Time for an update on my previous investigations (https://answers.ea.com/t5/Bug-Reports/Call-for-action-on-current-crashing-freezing-issue/m-p/9332282/highlight/true#M40964)...
    Since then, I have been working on the principle that this issue is all about available RAM. The updated version of the game needs more memory than before and fails in the way that is well-documented in this forum when it can no longer allocate what it needs (dodgy graphics then freeze). If that theory is true, you should be able to increase the amount of time the application runs by increasing available RAM. Sadly, there is only one reliable way to do this... Uninstall other apps. These often run liitle bits of code in the background even when you have not started the app (e.g. to check for notifications). Just killing background processes using one of those optimizer tools is no good - it will start up again.
    I am lucky... I have a phone for all my everyday apps, so can use my tablet just for games and entertainment. That means I could uninstall a lot of software on the tablet. Doing this has reduced my crashes from several an hour down to about one a day. However, this won't be a viable option for many. Is it really reasonable to ask your users to install only your game on the device? I think not...
    The real fix is to slim down the game and look for those hanging references that are leaking memory to the point that the game crashes.
    As always, I would love to hear anything from EA or CG about this issue. Since we all agree this is about better communications, maybe the Community Manager can help improve the situation... What do you think @CG_SBCrumb ?

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