Cannot Load game past main splash screen

Whenever i try to Start the Game I get an error reading "Error unable to connect to EA servers. please check your internet connection, make sure your platform client is online and try again Please see EA.com-/unable-to-connect for more information." It then says to either exit game or restart. When I restart, the process repeats, so i have to close the game. this issue has been precising since August! I'.m furious that i cant play this game anymore, and that my brother has been able to get 7 more relic amplifier characters, while Ive been stuck here.