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BoroSmooth's avatar
BoroSmooth
Seasoned Traveler
4 years ago

Cannot verify this card with your bank. /OR-PMSA-35/

Hi.

Since 30.11.2021 This message pops up every time I try in-app purchase in Star Wars Galaxy of Heroes : "Cannot verify this card with your bank.Try again or contact your bank if this issue persists. /OR-PMSA-35/"

After this pop-up the transaction is cancelled. I cannot make any in-app payments.

I have contacted Google - they checked and sent me an email disclaimer that everything is ok on their side.

I have been personally to my bank and they checked, claimed that everything is ok on their side, they even tried making an in-app payment with a different card, finding out that the same issue appears on that card as well, meaning that it is a problem on your side with my Star Wars Galaxy of Heroes account.

Any help?

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @BoroSmooth,

    I'm not sure why you would have been asked to contact us about this. This isn't an error message from EA. It's a Google Play Store error about card/payment issues.

    It may be helpful for you & Google/Bank to first better understand the issue. Answering these questions would help with that:

    1. What happens before you get that error message?
    2. When you try to make a purchase, are you asked to first input a verification/security code before a charge is processed?
    3. Do you play any other games on Google Play? Have you been able to make purchases in those titles?
    4. What troubleshooting have you performed?

    Then from there, your bank or Google Support, would be better able to look into the error for you.

    In my experience, there can be many reasons behind the error messages, this Google Card/Payment error may be no different. For example, what worked here for this person may not work for you, but it's worth giving the workaround they used a try. They ran into the same error as you and found that enabling verification to receive the security check code sorted the problem for them: https://support.google.com/googleplay/thread/98582017/error-or-pmsa-35?hl=en

    - EA_Lanna

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