Forum Discussion

Nitro171

Seasoned Newcomer

1 year ago

Cant Claim CX Rewards

I have 262 shards and I cannot claim the 245 shard challenge despite finishing it

android

individual events

esc0rimjvk6s

New Rookie

1 year ago

Seems like a problem since yesterday (have the same) - but apparently everyone did it wrong, thanks to this wonderful explanation from Helpdesk:

I have checked your account and found that currently you only have 94 "CX-2" shards in your game account and to get this reward you need to store all the required shards in your game account.

You have used the shards to upgrade your character.

If you have any further issues in future, please feel free to contact us.

Thank you again for contacting EA! Be safe, stay healthy and take care of yourself.

SAM197706

Rising Traveler

1 year ago

"... you need to store all the required shards in your game account" but... "You have used the shards to upgrade your character." - this is the stupidest thing I've heard for years 🤣😂🙃