Community ManagerHi @frogey6,
I'm not sure what might be the cause of this. It's not obvious just yet, so let's see if we can rule out some things. Please run through these troubleshooting steps:
- EA_Lanna
Hello. Thanks for the reply. I’ll give you a little insight as it might help. My main account is on IOS and is connected to game centre. And my second account is on my PC which is just a guest account which I run on bluestacks. Both accounts have the exact same issue when I try to connect. I was having a look around my EA account yesterday and realised that somehow both the log in credentials for my separate accounts both log me into the main account rather than 1 account for each, which seemed very strange to me. I haven’t yet submitted a ticket to EA as I don’t want to mess around with it too much for now. But do you think this could be a potential cause of the problem. Maybe when I try to connect to my EA account my SWGOH account is unsure what it’s actually connecting to or something like that? Could I have some advice on what would be best to do next. Thanks!
Community ManagerHi @frogey6,
Thanks for that context. Yes, I reckon that's causing the error. Both shouldn't be linked to the one EA account, somethings not right there. We're going to need our support team to check this out as it's account specific. It sounds like you're able to load into both accounts still, which is good. Please grab the Player ID/Ally Code's for both in case the support team needs them and reach out to them in-game from one of the accounts using these steps:
- EA_Lanna
Sorry. I may have worded my last message badly. I meant that the problem with the EA accounts are to do with my emails rather than my SWGOH accounts. Neither EA accounts are linked to my in game accounts. So both the emails and passwords for my EA accounts send me to the main EA account when I log in and I’m unable to access the 2nd EA accounts. Which may still be causing the issue in game. Is this something I should still go to in game support with or is it a wider EA account problem? Thanks for the help.
