Error Code 9 Unable to Access Web Store

Dear EA Support Team,

I am writing to request a manual server-side account reset or synchronization correction for my Star Wars: Galaxy of Heroes account link to EA Connect. I tried to go through ea help chat but the initial help desk does not seem to understand the issue and has been unable to successfully transfer me to a dedicated SWGOH queue as they indicated they would after multiple attempts over the last few days.

My account that has worked with ea store for over a year has encountered a persistent synchronization error: Error Code 9 or 9.0. The problem started earlier this week and an endless retry loop when attempting to log into the EA Webstore with the emailed c

Here are the details of the issue:

The Problem: When attempting to log into the SWGOH Webstore, the authentication process enters an infinite "retry" loop. Concurrently, attempting to manage account linking within the mobile client triggers a synchronization failure with Error Code 9 and "not able to unlink account".

Troubleshooting Steps Already Taken: I have already attempted clearing the app cache and performing a clean reinstall, changing my EA account password to force a token refresh, and testing across different browsers and networks. The loop persists, indicating a corrupted synchronization token or a detachment error on the server side.

Could you please perform a server-side reset on my account's webstore EA authentication link to clear the stuck cache and restore proper synchronization or allow me to create a new link by adding a email from scratch.

Account Information:

Ally Code: 513-386-692

Player ID: XtyaYsm2SBCHLak0nkpWXw

EA Account Email: [edit: email address removed]

As an active player who interacts with the app store daily and regularly makes purchases through it, I appreciate your time and assistance in hopefully quickly resolving this this synchronization deadlock.