Can't get help from live support swgoh
Why can't I speak to support live from the UK. Any time I create a ticket it sends me an email from a support team member that ask me to follow a link for live chat and all it does is make me go thro...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @blindthundr and @the-d-v-int,
I can only apologize on behalf of the support team if you're cases have been mishandled by advisors. I'll be passing on this feedback to the team.
Can you share what issue you're reaching out to support for assistance with? It may be an issue we can help advise from the forums.
If not though, please continue to try those steps again to connect with the support team. How to submit an in-game ticket and how to connect via phone/live chat have been shared above. I understand it's not an elegant solution but as we don't have a means to connect you to them from the forum, trying th steps is currently the only way to reach the support team
- EA_Lanna
@EA_Lanna
I want to speak to a manager. I just forced into a phone call that took 20mins and cost me nearly 15 UK pounds. I am totally disgusted with my treatment. I really wish EA had nothing to do with star wars. can you put me in contact with your hierarchy as I am it letting this slide. Absolutely disgusting treatment of customers. I am totally livid. At the least I want remimbursed for the unnecessary call I had to make. And I want to speak to someone with authority. I will be contacting ofcom (uk telephone regulator) as you quite clearly conned me into making this call.. again totall disgrace the way e.u and u.k customers are treated. As you can tell I'm not happy and I want a reply to this asap.
I want to speak to a manager. I just forced into a phone call that took 20mins and cost me nearly 15 UK pounds. I am totally disgusted with my treatment. I really wish EA had nothing to do with star wars. can you put me in contact with your hierarchy as I am it letting this slide. Absolutely disgusting treatment of customers. I am totally livid. At the least I want remimbursed for the unnecessary call I had to make. And I want to speak to someone with authority. I will be contacting ofcom (uk telephone regulator) as you quite clearly conned me into making this call.. again totall disgrace the way e.u and u.k customers are treated. As you can tell I'm not happy and I want a reply to this asap.
- EA_LannaHi @the-d-v-int,
This isn't a request I can help you with from the forums I'm afraid. You would need to connect with the support team to have this escalated and to enquire about reimbursements.
- EA_Lanna- @EA_Lanna Well I will be taking this further. Thanks for a speedy reply.
My issue was, that I play 2 accounts, alt tab between the two so I also do things in pairs, fleet battles, arenas, challenges etc. When GAC came out, I signed up with both accounts, same routine everytime, never missed one ever. I sign up, then check feats so there is no more red dot or marker on it so i know ive joined. Now my alt account is fine, but somehow my main account was unsigned. I asked support about the issue, also sent a screen shot and stated i'd cleared my cache, signed out and back in, restarted the program etc, all of that. I sent my ally code as well. Since then, over the course of about 5 days now, I've received one email per day per rep, several emails. Only 2 have appeared to have read what I wrote and saw the pics i sent. The rest have all asked me for the information I had already given. The 2 that seemed to have read up both told me to use the website to contact via live chat or phone, to which there is no option. Then today I get an email saying I should have opened a bug report. If it had been answered promptly, something may have been able to have been done so I could compete. Short of that I had even asked if it was possible to give me low end average rewards or even a rank 4 reward and just note the bug that had happened in case there is a future trend. Nothing but talking to brick walls. Just "sorry to hear you are having a problem, contact us at ea support" or whatever the web link is. I feel this could have been handled easily but has just been frustratingly escalated for no reason. I would really have much rather play the game or find a new one or watch a movie than deal with this. Times are stressful enough as is without these kinds of trival headaches :S
