Forum Discussion

2 years ago

Solved

Can't link Facebook to different device

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version 16.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 893343417
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Can't link my Account
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country Germany

‌

I have linked facebook to my account on one device, and when trying to use it to link to my other device, right after typing 'DELETE', it shows the following error:

bug

EA_Gunner
2 years ago
Thank you for the report. We flagged your report and are investigating the source.

23 Replies

EA_Gunner
EA QV Team
2 years ago
@Efprip @Efprip Can you tell me what you are trying to delete here? Facebook has a connect or disconnect functionality.
There is an option on iOS to request the account to be deleted by GDPR. If you press it and confirm the deletion, you will lose your account in 30 days.
barbarossa5
Seasoned Ace
2 years ago
@EA_Gunner if you link via facebook on a new device the game will force you to confirm the deletion of the guest account you were playing on before
barbarossa5
Seasoned Ace
2 years ago
@Efprip there will be a Playstore Update next week. Should fix that as far as i can see
EA_Gunner
EA QV Team
2 years ago
No issues on my end. I typed "DELETE" in and confirmed the transfer. The progress was transferred from Android to iOS without issues.
EA_Gunner
EA QV Team
2 years ago
@Efprip Can you record it and share it with me?
Efprip
2 years ago
the root error appears to be: "The source player must be an adult in order to link accounts.". But my age is everywhere the right one, so adult @EA_Gunner
Efprip
2 years ago
video was missing
Video_Recorder_1.rar1.8 MB
EA_Gunner
EA QV Team
2 years ago
@Efprip Is the FAcebook account an adult account as well?
Efprip
2 years ago
yes it is
EA_Gunner
EA QV Team
2 years ago
@Efprip Can you boot the game and confirm the required data? Once confirmed, please try to link it again and tell me if it worked.