Forum Discussion

Igrona's avatar
Igrona
3 years ago
Solved

Can't login to webshop when domainname of emailaddress contains a minus-sign

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? all I tried (android, IOS, windows with different browsers) OS Version android ...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    Thank you for the report. We've marked your report for further investigation.

    Workaround for now: Players can log in to ea.com and update their email addresses. Once email is changed, you should be able to log in to the webstore. 

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
3 years ago

Thank you for the report. We've marked your report for further investigation.

Workaround for now: Players can log in to ea.com and update their email addresses. Once email is changed, you should be able to log in to the webstore. 

  • Igrona's avatar
    Igrona
    3 years ago

    Can you give us an update when we can expect a solution or workaround concerning this Error?

  • Ritter-Steinau's avatar
    Ritter-Steinau
    3 years ago
    Can you please let me know the status of the matter?
  • PraetorGOH's avatar
    PraetorGOH
    3 years ago

    This issue still occurs 

    • meye0855's avatar
      meye0855
      3 years ago

      Did anyone find a solution to this problem? I have been trying lots of things to work around it, but sadly nothing is working. I can't even login to my EA account with the - in the email .I created another one in hopes that I could switch the account to a new email. Please let the thread know if you get a solution to this problem. 

  • StanKnatz's avatar
    StanKnatz
    3 years ago

    I recognized the same Problems with my mailadress since start of february. In my opinion the EA Connect mail adress can not changed by myself.

  • Cubana959's avatar
    Cubana959
    3 years ago

    This issue still occurs to me and many players and I am astonished. Come on EA/CG.. it’s just a minus sign („-„)!This should not be a problem at all. Please fix this or tell us the way to change our bounded mail address at least.

    Tried to login via several devices and every OS as well as different browsers.

  • twgw07f8iugw's avatar
    twgw07f8iugw
    3 years ago

    Two weeks ago and nothing is happening… There should be a lot of players with that problem…

  • St4rlace's avatar
    St4rlace
    3 years ago

    The problem still exists. Losing out on the bonus gifts like calendar etc for so long now

    • Bruellhusten1's avatar
      Bruellhusten1
      3 years ago

      Luckily its a pretty easy fix. And even compensation should be easy. Just query all mail addresses linked via webstore that contain a "-" 

      So far we lost 900 crystals, 18x100 Energy 1.8m credits ... and if the store does not get fixed before the calendar ends - 30 kyro mats and 1 zeta.

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