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Igrona's avatar
Igrona
3 years ago
Solved

Can't login to webshop when domainname of emailaddress contains a minus-sign

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? all I tried (android, IOS, windows with different browsers) OS Version android ...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    Thank you for the report. We've marked your report for further investigation.

    Workaround for now: Players can log in to ea.com and update their email addresses. Once email is changed, you should be able to log in to the webstore. 

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
3 years ago

Thank you for the report. We've marked your report for further investigation.

Workaround for now: Players can log in to ea.com and update their email addresses. Once email is changed, you should be able to log in to the webstore. 

Cubana959's avatar
Cubana959
3 years ago

This issue still occurs to me and many players and I am astonished. Come on EA/CG.. it’s just a minus sign („-„)!This should not be a problem at all. Please fix this or tell us the way to change our bounded mail address at least.

Tried to login via several devices and every OS as well as different browsers.

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