Forum Discussion
EA_HighCommand
EA QV Team
6 years agoHi all and sorry to hear that.
Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!
6 years ago
816-749-734
freezes on checking for updates
- 6 years ago
585-139-423
cant login
- EA_HighCommand6 years ago
EA QV Team
@mbigos Unfortunately, that is very unspecific and not really helpful. Why exactly is it that you can't login?- 6 years ago
Any update on when this might be fixed? Saw you replied to the others and was curious if you could tell me my issue or what you would need to resolve it
- EA_HighCommand6 years ago
EA QV Team
@AGuyWithAKnife4 That is something else entirely. Try switching connections from WiFi to cellular (or the other way around) and make sure you have enough space on your device.- 6 years ago@EA_HighCommand It says new client available I download that and open and then I get frozen on checking for updates I’ve got lots of space and I tried both Wi-Fi and cellular settings
- EA_HighCommand6 years ago
EA QV Team
Can you try setting your device language to English (if not already)?
For some players, the issue got resolved by matching the store (AppStore/PlayStore) language. For example, if you are on the Spanish store, set your device to Spanish. I hope this helps!