I am having the same issue. It started as soon as GAC offense went live.As an update, it has been 8 hours. I am still unable to login. EA help was.. you guess it. No help. I am assuming there is an issue with my google account syncing with swgoh. Please help!New update. It's been 16 hours. Still no progress from EA. I am still unable to login to the game. This is a 4-yo account with several thousand dollars spent. How much more do I have to spend to get good support? This is pretty ridiculous.

Have you had any contact via email with EA help? I have had 3 total since I contacted them. The latest one I replied to, then got a “mail undeliverable” kick back saying the customer email was not being monitored. if I could get in the game, I could get my ally code but I can’t even do that. Been playing since 2015.

I have contacted EA multiple times via chat and phone. I have not received any real help.As far as your ally code, do you have a swgoh.gg account page? That is the best way to get your ally code if you can't remember it and can't login.

@Einnod1981 I'm waiting for 20 hours, once I'll get a resolution, I'll let you know. They told me I have to wait even for a server refresh....will keep you informed

Hi all and sorry to hear that. Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!

looben

6 years ago

Can't play the game...again

Can't login:

technical issues

38 Replies

Einnod1981
6 years ago
I opened a chat with my opponent last round, and he had the same issue as I did. He also spent the entire day speaking with support and got nowhere. My opponent is oBull, ally code 966-756-766. Now that attack phase is over, he can login.
looben
6 years ago
@Einnod1981 hi mate, at least we got back in, texted you in game, accepted your direct message....
looben
6 years ago
@CrumblingWorld check your swgoh.gg account info or ask a guildmate to check on your in game profile, it's on the bottom
CrumblingWorld
Seasoned Adventurer
6 years ago
@looben I don’t have a swgoh.gg account and I’m in a guild by myself. The few times I was in a guild, the only interaction was in game and not on something like discord or line.
EA_HighCommand
EA QV Team
6 years ago
Hi @Einnod1981,

We fixed your account manually and can see that you are back in the game, great stuff!
EA_HighCommand
EA QV Team
6 years ago
Hi @CrumblingWorld,

Unfortunately, without any account identification, it is impossible for us to locate your account.
CrumblingWorld
Seasoned Adventurer
6 years ago
@EA_HighCommand

Is there a patch or fix coming for this or do I just throw my account in the trash?
MRavn7
6 years ago
I'm havibg this issue aswell. Tried to clear cache and game data, reinstall but nothing helps.
Bern unable to play for 3 days now - Ally code 618-353-649
@EA_HighCommand Hope you can help
Regards Euniz
Darthsomething1
6 years ago
I am also having the same issue and can't access my account and haven't been able to for over a week.
My ally code is 532 989 325
Any help would be appreciated
AGuyWithAKnife4
6 years ago
816-749-734
freezes on checking for updates