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Morsus98's avatar
Morsus98
New Novice
2 months ago

Changing EA Account email breaks connection to game, leaving no way to log in

Hello,

I recently changed the associated email with my EA Account, which seems to have broken the connection between my in-game account and my EA Account. Trying to log in via the PC client or even webstore results in errors. I broke the connected to my Google Play account so I could access an old account on my phone while continuing to access my current account via the PC client, which I have been doing for several months with no issues until recently. I have tried contacting in game and EA support, but support has just repeated that I should "log out and back in again" until it gets fixed. Is there an actual solution to this problem, or is my account inaccessible now? I have screenshots of the player ID, the ally code, and proof of purchases for several purchases I made while the account was linked to Google Play.

Thanks

    • Morsus98's avatar
      Morsus98
      New Novice

      Just checking in to see if a solution was ever provided to you. I'm still unable to log in and have been unable to access my account for the better part of a month now.

  • Hey figured id leave a msg here for you guys.  This happened to me this morning.  I couldnt access webstore or acct but my mobile app still worked.  I tried logging in through my google acct instead of my usual login and it worked.  When it logged in it had random letters as my name.  I think it likely switches your EA acct.  Hope this helps