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emre34_GG's avatar
emre34_GG
Seasoned Newcomer
4 days ago

SWGOH False ban Coliseum Aug 10th - Appeal pending

HiEA_Lanna​ andEA_Vendcera​ ,

My account was automatically banned on August 10th due to a false positive trigger in the Coliseum mode. I have never used any cheats, mods, or third-party software.

Summary of my issue:

 I initially submitted an appeal via the app with an incorrect email address.

 A couple of days later, I submitted a new appeal on the official website with my correct email address.

 As of today, August 22, I still have not received any reply or resolution.

Account Details:

 EA Account: emre34_GG

 Ally Code: 687644419

 Ban Date: August 10th

Could you please take a look at my case or forward it to the ToS team so my account can finally be restored?

Thank you very much for your help!

3 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi emre34_GG​,

    Sorry to hear you’re still waiting for an update on your appeal.

    Since you’ve already submitted a new appeal with the correct email address, the best option for now is to keep that appeal open and allow some more time for it to be reviewed.

    Unfortunately, we’re not able to review or escalate individual ban appeals from the forums.

    If you still haven’t received a response after waiting a little longer, please feel free to come back to the forums and let us know. You can also contact our support team to check the current status of your appeal.

    Thanks for your patience, and I hope you receive an update soon.

  • emre34_GG's avatar
    emre34_GG
    Seasoned Newcomer
    1 day ago

    HiEA_Salmon​ 


    Quick update: I just submitted a ticket directly to the support team as suggested to check on my appeal status.

    Thanks again for your guidance!

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hi emre34_GG​,

    Thanks for the update. I’m glad you were able to submit a ticket to check on the appeal status.

    For now, please keep that ticket open and allow some time for it to be reviewed.

    Thanks again for coming back to let us know, and please feel free to update the thread if anything changes.

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