Character Quest Broken

as you can see from the attached photo I am unable to claim this quest for some reason and won’t be able to get the omicron as a result. And yes I have enough shards which should allow me to claim.

please help solve this - 911-787-683

also I’m not sure if this will ever get solved but months ago I purchased a bundle for signal data and got crystals instead and have never seen a fix to that issue.