Forum Discussion

ZAPPERZ12's avatar
4 months ago
Solved

Chewbacca LSB missing

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Samsung
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 461-851-985
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I bought the Chewbacca LSB through gifting, yet I did not recieve rewards (the mony went through)
Steps: How can we find the bug ourselves? 1. Try to gift the Chewbacca LSB 2. Pay 3. Payment went through, but the items did not 4. Don't have the LSB
Connection Type Wifi
Please select your region Europe
Country Poland

I bought the LSB from my alt and gifted it to my main, as my alt is the only account I can currently make purchases on (this is not a game issue). I went in, bought the bundle, all was going well, but then the money went through and I did not earn the items. My alt's ally code is 289-479-811, that is the account the bundle was purchased from. I have the receipt from my bank that the purchase went through

  • @ZAPPERZ12 I checked the order history. Based on our logs, the bundle was purchased for account 289-479-811. We can't transfer the content to other accounts.

8 Replies

  • @ZAPPERZ12Update: The rewards did go through now, but they went on my alt (289-479-811) rather than on my main (461-851-985) , to which I wanted to gift the bundle from my alt, due to me being unable to make google play transactions on my main account

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    4 months ago
    @ZAPPERZ12 I checked the order history. Based on our logs, the bundle was purchased for account 289-479-811. We can't transfer the content to other accounts.
  • @EA_Gunner Understandable, I thought that was why I got it for my alt, the logs just show the account from which it is purchased, even if it was a gift. Thank you for your help nonetheless
  • 2js97ml4gyr5's avatar
    2js97ml4gyr5
    Seasoned Newcomer
    4 months ago

    CHEWBACCA  LIGHT SPEED BUNDLE IS NOT WORKING 

    i brought the bundle and after it had been authorised it failed for some reason, it gave me compensation with crystals but i wanted the bundle instead

    my allycode is 336968986, i have proof of purchase 

    i would very much like this to be resolved thank you. 

  • Product: Star Wars: Galaxy of Heroes
    Platform:iOS
    What type of device are you experiencing the issue with? Payment not receive
    OS Version PC
    Ally Code: (Find it here: http://bit.ly/AllyCode ) 178149755
    What type of issue do you have? Missing Rewards
    How often does the bug occur? Occasionally (10% - 49%)
    Summarize your bug I also bought the Chewbacca Light speed bundle, I paid the order, and received nothing.
    Steps: How can we find the bug ourselves? solve this by sending this by email in-game
    Connection Type Wifi
    Please select your region Asia
    Country China

    I also bought the Chewbacca Light speed bundle, I paid the order, and received nothing.

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