I purchased via PC Game Client. Bank was charged. However what I received was 2070 crystals instead of the LST. I want a refund, or at least give me the LST
Order Number is 1006069636792.
After 2 weeks they finally send the token to me. And they let me keep the crystals. Worth the trouble. Thank you to everyone involved.
My Ally code is 976279975
My player ID is rcy44_FGT2W7-MZB-EFLSA
did they fixed it?
No update from EA so far.
They replied, but they checked the wrong order instead of the order that I sent directly in the chat?
hey EA this customer service outsourcing company you are using is not working. Time to change to a new vendor?
New update from EA Help.
They said they are aware of the issue, however to resolve it they need more time. No exact timeline was provided as of now.
I don’t know what they make this so hard. Original message:
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May I ask, Nghia: Do you have the option on the mobile client to re-purchase the Kyber Lightspeed Tank Token?
If so, would you agree, you make the purchase again and I will be happy to refund the first, initial purchase?
I'm suggesting this as I simply cannot provide updates when we will be able to grant the Token to your account.
I hope this finds you well.
wow they found out that there are cases where they haven’t gotten back to the player, and they replied, and they have the audacity to close the ticket and ask us to open another ticket. wow
After 2 weeks they finally send the token to me. And they let me keep the crystals. Worth the trouble. Thank you to everyone involved.
