Forum Discussion

5 years ago

Solved

Chinese account cannot buy crystals

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 13.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I have problems that I cannot buy crystals any more, I have changed the location of my Apple id to Australia, but I still cannot purchase any crystals, as my account is in China, what can I do to buy crystals?
Steps: How can we find the bug ourselves? Just in the store, where we purchase crystals
Connection Type Wifi
Please select your region Asia
Country China

‌

I have problems that I cannot buy crystals any more, I have changed the location of my Apple id to Australia, but I still cannot purchase any crystals, as my account is in China, what can I do to buy crystals

bug

EA_HighCommand
5 years ago
Hi @Admiral_Thrawn_L and thank you for the report.

We had to restrict/remove MTX items in order to comply with Chinese law. This is the intended behavior and not a bug when you are located in China.

3 Replies

EA_HighCommand
EA QV Team
5 years ago
Hi @Admiral_Thrawn_L and thank you for the report.

We had to restrict/remove MTX items in order to comply with Chinese law. This is the intended behavior and not a bug when you are located in China.
Admiral_Thrawn_
5 years ago
Hey,
I'm not in China now, and I have changed the region of apple ID to Australia as well. Why is it still not working?
hummer81
New Hotshot
5 years ago
It is becasue you are on iPhone. Apple and Ea have both bowed to the Chinese governments wishes.
Changing your region using a VPN neither of these will make a difference the accoutn is a Chinese account. I guess if you were outside China but set your account up there for "cheap crystal" reasons that is now moot.