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DerelicTShadowZ's avatar
DerelicTShadowZ
7 years ago

Closed Application Mid-Update to Save Data - Lost Account

Hi there, I just got off the phone with the Support Team who redirected me to post here for further assistance. Long story short, I don't have access to my Player/Ally ID and would like to get acce...
technical issues
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
7 years ago

Ok, this is a bit of a odd one.😅 I'll do m best to help you with it though. 

From what you've shared, the first few logins brought you back into your game so it doesn't sound like you have a Guest Account. 🤔 Could you check and see if you're still logged into your Game Center/Google Play account? If not, logging into that should do the trick. 

Failing that, we would need your Ally code to track your account @DerelicTShadowZ. Would you be part of a Guild by any chance? You're friends in-game would be able to see your Ally code if you're in contact with them. You might also be able locate your Ally code through finding your guild on swgoh.gg.  From your guild page there'll be a list of members that you can select, locate and select your own profile and you should be able to see your Ally Code there.

  • DerelicTShadowZ's avatar
    DerelicTShadowZ
    7 years ago

    Hi Lanna,

    Unfortunately, I've tried logging into my accounts and both of them take me to either a Level 3 or Level 1 account.

    In regards to searching by guild, unfortunately, I was part of a nobody guild and was never in contact with anybody from it.

    I checked through that link you sent me but it doesn't seem to show all of the guilds available (or I'm doing something wrong there).

    Any other ideas?

    Thank you.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      7 years ago

      Hey @DerelicTShadowZ, thanks for checking swgoh.gg. A note on the site says the page only displays guilds that have used SWGOH.GG's Collection Sync so there's a chance your guild hasn't so it wouldn't be listed. There is one more thing we can try though. Do you remember what your SWGOH in-game name was?

      Could you also confirm for me if you've been logged in throughout this issue to your Game Center (iOS)/Google Play (Android) account please? Depending on your device you'll have one or the other as an app on your phone and the app icons would look like this for you: 


                                     Game Center                                                       Google Play

                                                                                                         

      I'm not sure yet from your initial post whether you had linked your SWGOH game to the Game Center/Google Play before now. This is important because:

      • If you did link your game progress to Google Play/Game Center, the game progress will be there. You might not be logged into the Game Center/Google Play. By logging back into your Game Center/Google Play account, the SWGOH game should load your progress when you next load.
      • If you didn't, you were playing on a Guest Account. That means the game progress was never saved/linked up and there isn't anything we can do to help recover that.
      • DerelicTShadowZ's avatar
        DerelicTShadowZ
        7 years ago

        Hi Lanna,

        My in-game name would most likely have been LOLPLOXY.

        I have already attempted to log in with both Google Play accounts;

        [edit: email address removed]

        [edit: email address removed]

        I will try again now though.

        Thank you.

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