Forum Discussion

7 years ago

Closed Application Mid-Update to Save Data - Lost Account

Hi there, I just got off the phone with the Support Team who redirected me to post here for further assistance. Long story short, I don't have access to my Player/Ally ID and would like to get acce...

technical issues

DerelicTShadowZ

7 years ago

I've checked through the achievements list for Google Play games and it doesn't look like I have any achievements on either account. (I don't know when they were added though).
If it turns out I was indeed playing on a Guest account, is there a way to restore purchases at least?

Thank you.

EA_Lanna

Community Manager

7 years ago

Hi @DerelicTShadowZ, we're not having any luck finding an account with that username I'm afraid :/ It'd be best to contact the support team directly to see if they would be able to assist on the purchases front. This article will outline how to reach them from in-game. https://help.ea.com/en-nz/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/

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