Forum Discussion

7 years ago

Solved

Combat mission points were lost due to 10/24 connectivity issues

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto X4
OS Version Android 8.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 533362759
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Connection issues today caused loss of Territory Battle mission
Steps: How can we find the bug ourselves? 1. Start a Territory Battle combat mission 2. Complete mission 3. Have 10/24 connectivity issue
Connection Type Wifi
Please select your region North America
Country USA

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For the Rear Trenches territory of Territory Battles, I started the "Hoth Rebel Scout" combat mission. For that mission, I deployed 77,701 GP, which shows towards territory progress. I successfully completed all 6 phases of the mission. At that point, the connectivity issue that has been plaguing users today occurred. However, the results of the combat mission did not show towards territory progress.

bug

CG_MindTricks
7 years ago
Hi there,

While I understand the frustration, this is not a bug. This is a result of the network outage we experienced yesterday and was addressed in this forum post:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185760/connection-issues

Apologies for the inconvenience.

6 Replies

Anonymous
7 years ago
Approved
Similar issue during Territory Battle but during ship combat... took screenshots... victory achieved, but no points awarded... attempt registered as having been used.... no way to retry or claim the points for the victory
Anonymous
7 years ago
Approved
Running iOS 12.0.1 on iPhone 7
Mine was not during the Hoth Rebel Soldier portion; but, the other combat mission on the bottom grid. I was able to deploy, which showed up in the feed; but, after completing the combat mission, I got the Victory screen, tapped on the screen, the game then crashed. When I loaded it back up it told me I had completed the combat mission and won't let me relaunch it; but, it appears to not have counted my points.

I can provide screenshots of the feed and trying to access the mission after completed; but, I didn't take any of the victory screen or anything.
Also, if you need it, I can provide my ally code.
CG_MindTricks
EA Staff (Retired)
7 years ago
Hi there,

While I understand the frustration, this is not a bug. This is a result of the network outage we experienced yesterday and was addressed in this forum post:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185760/connection-issues

Apologies for the inconvenience.
oxinferno
7 years ago
This is a bug - 14 years working in SQA to back that up. When connection is attempted, results should not be lost if connection fails. Instead, results should be stored in cache to be retried upon next connection. Upon successful connection, results can be cleared from cache.
GladOS-013
Hero (Retired)
7 years ago
I don't know anything about programming, but is it possible that a system setup that way could be "gamed" where players slam on airplane mode, manipulate their cached results manually, and then reconnect? Could this system be designed intentionally to not cache results in order to prevent cheating?

If it's designed this way, then it's not a bug. If you believe it *should* be designed this way as a failsafe to network issues, then the Forums Feedback section is an appropriate place to make that suggestion.
https://forums.galaxy-of-heroes.starwars.ea.com/categories/feedback-home

Thanks for the input!
oxinferno
7 years ago
Data manipulation could be done on any data stored on the phone. This would suggest that no data is stored on the phone. If data is stored on the phone, it could be encrypted to prevent manipulation