Community ManagerHi @Catpawninja,
Typically when this issue occurs it's due to age restrictions limiting the account from connecting online. Tends to happen when the date of birth input states your a minor. As you're looking for the 'EA Connect' option, which tries to connect the SWGOH gaming account to the EA account (not the Game Center account), it's these accounts we'd want a look at. The Live support team can check on both of those accounts for you (you can also see your EA account's DOB here). That Date of Birth for both of these accounts needs to be above the age of 18.
You did the right thing by trying to contact the support team. If a few days have passed with no response to your case, grab the case number, along with your Player ID/Ally Code (just incase it's needed) and try contacting the support team through live support (Phone/Chat). They can use those details to pull up your account and look into things from there.
- EA_Lanna
My EA account has an age above 18 yet I still can’t join, why is that?
Community ManagerCommunity Manager
