Connection Error

Connection error. Can't load into game. Everything was fine till I tried to do padme event and then went into infinite loading screen. I then closed app and tried to reopen only to get loading screen into connection error. Please help me Obi-Wan Kenobi you are my only hope.

The_Last_Chef

technical issues

EA_Arrenai
6 years ago
Hey there, everyone!

The connectivity issues have been resolved. Here's some information from the forums:

CG_SBCrumb <SWGOH DEV TEAM> posted:

Hi folks,

We are aware that some players are having issues connecting to the game. The team is investigating the cause and will deploy a fix as soon as possible.

---

We have found the issue and launched a fix just a few moments ago. This should resolve the connection issues in the next 30 minute but we will continue to monitor.

---

Connection Issues appear to be resolved. If you continue to have problems, please head over to AnswersHQ

Thanks! Have fun out there!

Arrenai 🐱

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30 Replies

robbiesmith79
6 years ago
Same here. Wifi or cell connections won't work. Me thinks that the aggressive negotiations from Padme went a little too far.
KN9990
6 years ago
Both wifi and cell
Ariakis73
6 years ago
Tried to do my GA battles. Spinning wheel and eventual error code. Never started the battle. Still lost my team and the battle counted. Cant win now before I even started. Compensation please.
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, everyone!

The connectivity issues have been resolved. Here's some information from the forums:

CG_SBCrumb <SWGOH DEV TEAM> posted:

Hi folks,

We are aware that some players are having issues connecting to the game. The team is investigating the cause and will deploy a fix as soon as possible.

---

We have found the issue and launched a fix just a few moments ago. This should resolve the connection issues in the next 30 minute but we will continue to monitor.

---

Connection Issues appear to be resolved. If you continue to have problems, please head over to AnswersHQ

Thanks! Have fun out there!

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.
Gideon_Lovat
6 years ago
Still having the issue.
Ulborn
6 years ago
Still broken!☹️
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @Gideon_Lovat and @Ulborn.

If you're still having some difficulties with connection errors, let's see if we can track down what may be causing it. Let's try some basic troubleshooting steps. You can re-try the game after any of these steps.

Restart your device

Ensure there's no background apps

Restart your Wi-Fi connection from the device

Please let me know how it goes. If those steps didn't improve your connection, could you please let me know if you're running iOS or Android devices?

Arrenai 🐱

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Ulborn
6 years ago
After 3 attempts it connected. Device had just been turned on. Have not had another issue since this morning.
EA_Arrenai
EA Staff (Retired)
6 years ago
That's great to hear, @Ulborn. Thanks for the update!

Arrenai 🐱

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mscarboro
New Scout
6 years ago
@EA_Arrenai, was there any compensation provided to players who had their arena climbs/payouts impacted by the server outage from 03 May? I just got done chatting with EA Help and they stated that they couldn't make any changes to game content for me. Thanks in advance!