Forum Discussion

Rising Rookie

7 years ago

Solved

Connection Problem!

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Both iPad and Android Phone
OS Version IOS newest version
Ally Code: (Find it here: http://bit.ly/AllyCode ) 628-776-339
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Since the launch of the Padme on 5/2/2019 10 PST, the game is having connection issue and I am not able to login
Steps: How can we find the bug ourselves? Check your servers
Connection Type Wifi
Please select your region North America
Country USA

‌

Since the launch of the Padme on 5/2/2019 10 PST, the game is having connection issue and I am not able to login

bug

CG_MindTricks
7 years ago
Hi all, thanks for the report. We are aware of this issue and currently looking into it. Updates will be posted here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/203057/connection-issues-5-2-2019

Thank you and apologies for the inconvenience.

13 Replies

Veldrin7
7 years ago
I'm experiencing the same problem. After first round of event (which crashed) I can't login.
Clairv0yance
7 years ago
same problem here.
11JollyJohn22
7 years ago
Same it says I have a poor connection but my internet is fine and everything else works I cant get past the loading screen
ringer9
7 years ago
Product: Star Wars: Galaxy of Heroes
Platform: Android OS
What type of device are you experiencing the issue with? Android Tablet and Phone S9
OS Version Android newest version
Ally Code: (Find it here: http://bit.ly/AllyCode ) 452-161-542
How often does the bug occur? Every time (100%)
Summarize your bug Since the launch of the Padme on 5/2/2019 10 PST, the game is having connection issue and I am not able to login
Steps: How can we find the bug ourselves? Check your servers
Connection Type Wifi
Please select your region North America
Country USA
YavinIVRecruite
7 years ago
I got through tier 1 of padme event, about to go into tier 2 and game. Won't load. Free crystals anyone? 😉
jdtuner
7 years ago
I am having the same problem as well since just before 1pm est which was when the event started
11JollyJohn22
7 years ago
I would greatly appreciate a 7 star droideka, b1 battle droid, and b2 battle droid for the inconvenience! Jk lol you dont have to (but you have to) 😁
Cheekymonkay
7 years ago
I have the same issue on Android and IOS.
296739713 122812738
IOS lets me gets in after retrying many times. It is my payout period for Arena and looks like I will not be able to use all my battles
Cheekymonkay
7 years ago
I cant even refresh my opponents without getting a connection error
H3llD3R
7 years ago
Same problem here.
And I lost special phase in imperial retaliation.
This is not only affect me, but my entire guild will not receive my participation points in event.