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Poincare1973's avatar
Poincare1973
4 years ago
Solved

Cruise Ship Wifi Issues

Not sure where this report falls category wise, but here it goes... Was on a cruise.  On day 1 while in Port, no issue on cell tower.  Also on day 1 at sea, no issue on free trial network.  I bought...
technical issues
  • Poincare1973's avatar
    Poincare1973
    4 years ago

    So, on Day 1 wifi was free.  No issue with service.  Then the next day, wifi was free for onboard app...but not for any other app.  So, I bought the wifi pkg.  At that point, l other apps worked on paid access...just not SWGOH.  In fact, when we returned to Port, SWGOH didn't even connect to cell tower connection.  I had to get home and connect to my home wifi.  At that point, connection returned.

    Bottom line, it almost seemed like the app was stuck on the free access wifi...and couldn't let go until it recognized a familiar wifi signal.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago
Hi @Poincare1973,

Ahh I see. So it wasn't that you weren't able to connect online on your phone in general, it was you weren't able t connect online in-game for SWGOH?

- EA_Lanna

  • Poincare1973's avatar
    Poincare1973
    4 years ago

    So, on Day 1 wifi was free.  No issue with service.  Then the next day, wifi was free for onboard app...but not for any other app.  So, I bought the wifi pkg.  At that point, l other apps worked on paid access...just not SWGOH.  In fact, when we returned to Port, SWGOH didn't even connect to cell tower connection.  I had to get home and connect to my home wifi.  At that point, connection returned.

    Bottom line, it almost seemed like the app was stuck on the free access wifi...and couldn't let go until it recognized a familiar wifi signal.

    • Poincare1973's avatar
      Poincare1973
      4 years ago

      So this is considered solved?  I don't think we have gotten anywhere other than clarification of the issue.  But if that is all CG wants to do with this.....

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