Forum Discussion

7 years ago

Crystal purchase not appearing

I purchased crystals ($1.99/220) on 7/16/18. Afterwards I received a message saying to make sure I have a valid form of payment, which I do, and then I was sent a receipt of a successful transaction...

technical issues

Anonymous

7 years ago

Approved

I bought two 19.99 crystal packs and did not get. 7/16/18

EA_Ataashi
EA Staff (Retired)
7 years ago
Hi @sullytwotone @OneWorldAway88

Can I ask on which platform do you play? 🤔

You should know that we had some issues with Google Play store and transactions might be delayed. For now we recommend to wait 24h to see if the items will be added to you account. If they won't appear after this time, please contact our live support.

Thanks!

/Ataashi
- Anonymous
  7 years ago
  Approved
  Google play store