Crystal Refund
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7 Plus
OS Version 12.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 163-888-729
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Attempt refresh didn’t work, ended up costing me 275 crystals instead of 25 by the time it did.
Steps: How can we find the bug ourselves? I am not sure this is really a bug so much as a glitch.
Connection Type Mobile
Please select your region North America
Country United States
I went to refresh the attempts on 9A (Hard) and it didn’t refresh, so I tried again 2 to 3 or maybe more times. It did finally work, but cost 275 crystals to get the 5 more attempts instead of the 25 it should have. As such, could I please have a refund of the 250 crystals that should not have been taken from my inventory?
- @Tcrusher81 Hi, thanks for the report! This sort of thing can happen when your internet signal gets a slight delay and your client doesn't reflect the status on the server. When you think a button didn't work, try exiting that menu and reentering, which should force the game to show you the current status.
For a crystal refund, please contact customer support, and explain what happened, when, and how many crystals you lost, and they can usually assist players.
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/
