Forum Discussion

jvgooden's avatar
5 years ago
Solved

Crystals not appearing.

Good afternoon, I have purchased a crystal pack in game, it asked me to validate my payment details, which I did. It stated that the purchase was successful and money has been taken from my account ...
  • EA_Illium's avatar
    5 years ago

    Afternoon @jvgooden 

    I usually recommend waiting for 24 hrs and restarting your game to give purchases time to appear on your account, If they still do not appear you will want to speak with an advisor for further assistance and make sure you share your purchase information with them. 

    Thanks!

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