Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? Samsung Galaxy S7 SM-G930FOS Version Android 8, G630FXXS7ETA8Ally Code: (Find it here: http://bit.ly/AllyCode ) 631467157What type of issue do you have? OtherHow often does the bug occur? Every time (100%)Summarize your bug I cannot install or update to the new Client on the play store it always states This app is no longer compatible with your device The Phone is relatively new, Google play even states some of my older phones (older Note 3 are compatible) but they are no longer in my immediate possesion for use. I tried with an Samsung A3 yesterday but i got other connection problems, the A3 is a loan and has to be given back Thanks ShaneSteps: How can we find the bug ourselves? Test with a Samsung Galaxy S7Connection Type MobilePlease select your region EuropeCountry GermanyProduct: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? Samsung Galaxy S7 SM-G930FOS Version Android 8, G630FXXS7ETA8Ally Code: (Find it here: http://bit.ly/AllyCode ) 631467157What type of issue do you have? OtherHow often does the bug occur? Every time (100%)Summarize your bug I cannot install or update to the new Client on the play store it always states This app is no longer compatible with your device The Phone is relatively new, Google play even states some of my older phones (older Note 3 are compatible) but they are no longer in my immediate possesion for use. I tried with an Samsung A3 yesterday but i got other connection problems, the A3 is a loan and has to be given back Thanks Shane Steps: How can we find the bug ourselves? Test with a Samsung Galaxy S7Connection Type MobilePlease select your region EuropeCountry Germany

Hi @calisvegeta and sorry to hear that. Can you try to clear your Play Store cache to see if this helps?You should be able to do this by navigating to Settings -> Apps -> Google Play Store.

Forum Discussion

calisvegeta

5 years ago

Solved

device no longer compatible

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S7 SM-G930F
OS Version Android 8, G630FXXS7ETA8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 631467157
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I cannot install or update to the new Client on the play store it always states This app is no longer compatible with your device The Phone is relatively new, Google play even states some of my older phones (older Note 3 are compatible) but they are no longer in my immediate possesion for use. I tried with an Samsung A3 yesterday but i got other connection problems, the A3 is a loan and has to be given back Thanks Shane
Steps: How can we find the bug ourselves? Test with a Samsung Galaxy S7
Connection Type Mobile
Please select your region Europe
Country Germany

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bug

EA_UltraSlide
5 years ago
Hi @calisvegeta and sorry to hear that.

Can you try to clear your Play Store cache to see if this helps?

You should be able to do this by navigating to Settings -> Apps -> Google Play Store.

3 Replies

EA_UltraSlide
EA QV Team
5 years ago
Hi @calisvegeta and sorry to hear that.

Can you try to clear your Play Store cache to see if this helps?

You should be able to do this by navigating to Settings -> Apps -> Google Play Store.
calisvegeta
5 years ago
@EA_UltraSlideThanks clearing the cache didn't work but via that method i tried the 2nd option and cleared the data and logged in again and the client has installed and is opening and downloading the rest of the content, Thank you for the solution
EA_UltraSlide
EA QV Team
5 years ago
Glad that this is now solved for you. Thanks for letting me know!