Did not receive my Episode Pass Plus.

Been over 24 hours, still have not received what I purchased.  Now I am behind in Colliseum.  Need either refunded or give me what I paid for.  Plus, now I am behind in Colliseum.  Kept getting a “9” error.  Also, since you didn’t give me my rewards, I would have been higher in my Colliseum ranking.  

do I need to send you my game code?