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PilsburySwolboy's avatar
PilsburySwolboy
Seasoned Novice
2 years ago
Solved

Did not receive swgoh apple gift card rewards

I have been trying to get your customer support to help me with this and they have stopped all communication. They will not acknowledge me after sending me unrelated articles and telling me that Appl...
bug
  • EA_Gunner's avatar
    EA_Gunner
    2 years ago
    @PilsburySwolboy You need to reach out to EA Help or Apple support. We're not handling the promotion on the AHQ forum.
PilsburySwolboy's avatar
PilsburySwolboy
Seasoned Novice
2 years ago

That’s how I have been attempting this. Through the EA chat in-game. 

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
2 years ago
@PilsburySwolboy Apple support is an option as well. It might be a code issue and Apple can provide you with a new code.
  • PilsburySwolboy's avatar
    PilsburySwolboy
    Seasoned Novice
    2 years ago

    I spoke with apple several times already they say it is an EA/Capital games issue. When I applied the funds to my account the App Store sends a message to EA/Capital games to send the email. Apple said for some reason when that request was sent, EA/Capital games denied the request for the email automatically due to a glitch or error. 

    • dylanlaidlaw94's avatar
      dylanlaidlaw94
      2 years ago

      Has this been resolved? Currently in the same position. Ea is literally no help, my ticket says “waiting for player” but I have 0 options but close the ticket. Apple has stated to me very clearly this is a promotion with ea and it’s ea problem to be fixed. 

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