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Wither7985's avatar
Wither7985
Seasoned Novice
2 months ago
Solved

I didn't receive Doctor Aphra Lightspeed bundle after buying it on the Webstore

Product: Star Wars: Galaxy of Heroes
Platform: Apple iPhone, Windows Laptop, and Webstore
What type of device are you experiencing the issue with? an iPhone and a Window Laptop
OS Version 18.5 and Windows 11 Home 24H2
Ally Code: 152-583-835
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I bought the Doctor Aphra Lightspeed bundle from the webstore, but didn't receive it in-game. I tried restoring purchases and it's been over 60 hours. 
Steps: How can we find the bug ourselves? I have no clue as I have bought several things from the webstore before including lightspeed bundles and I haven't had this happen before
Connection Type Wifi
Please select your region North America
Country United States

  • I’m good now, in game help finally helped after like five different people and back and forth.

8 Replies

  • I am sorry you are unable to get Aphra bundle too. Am having a similar issue and getting no help from their support who are as usual being pretty useless. Hope you get it sorted!

  • Wither7985's avatar
    Wither7985
    Seasoned Novice
    2 months ago

    Could you help me please EA_Gunner​? In-game help is claiming I received the bundle, despite the fact that if you look at my account I clearly didn't.

  • Wither7985's avatar
    Wither7985
    Seasoned Novice
    2 months ago

    Or who ever else is able to, I'd just like to get what I've already paid for.

  • Wither7985's avatar
    Wither7985
    Seasoned Novice
    2 months ago

    I’m good now, in game help finally helped after like five different people and back and forth.

  • EmperorDvalin's avatar
    EmperorDvalin
    New Rookie
    2 months ago

    How did you get them to help you?
    They said the same to me and i provided them with tons of commented screenshots

    and they take ages to respond

  • Me too. I want to get what I payed for.. LSB inqi. My order number is 1005535863890.

  • How did they help get you your stuff? I have the same problem and still don’t have my stuff

  • I am glad they fixed it for you but wish they would fix this issue for me instead of just closing the tickets without doing anything

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