didn't receive character shards in the event

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android
OS Version idk
Ally Code: (Find it here: http://bit.ly/AllyCode ) 122-218-745
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I've completed 5 tiers of the c3pio event, but didn't get enough shards to unlock him
Steps: How can we find the bug ourselves? My game crushed after completing tier 3 and I guess that's why I didn't get the rewards
Connection Type Wifi
Please select your region Asia
Country Kazakhstan

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I've completed 5 tiers of the c3pio event, but didn't get enough shards to unlock him