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Canterfox2's avatar
Canterfox2
Newcomer
15 days ago

Didn't receive purchase, but charged

Yesterday tried to purchase the jawa merchant box for £9.99, just as the spinning wheel issue then started. The game obviously got stuck and wouldn't do anything.

I had (wrongly) presumed the transaction hadn't completed and purchased it again later.

Now this morning have the two receipts from Apple for both, even though I only received one crate in game. How do I go about getting my missing items?

  • Phoib's avatar
    Phoib
    Seasoned Newcomer

    Don't waste your time on the EA support team. What only helped me was cancelling the app store purchase. In your case I would make sure to cancel the right one.