Doctor Aphra Bundle Still Ungranted

About two and a half weeks ago, I bought the Doctor Aphra Lightspeed Bundle on the webstore on my computer for my account on iOS. Instead of being granted the content of the bundle, I was given crystals instead and the aphra lightspeed bundle remained available in the store.

I immediately went to EA support through the game and was told to wait for the issue to be fixed. A week later, when nothing had happened, I posted on this forum with my evidence hoping to find a faster solution that way. From then to now, there still hasn't been anything done to address this issue.

Now, I am making another post to ensure that this issue, which it looks like have been experienced by others, stays relevant to the good people at CG, to make sure that players who have bought into these prices can get their money's worth.